File: /home/cafsindia/lead_cafsinfotech_in/public/legacy/modules/InboundEmail/AOPInboundEmail.php
<?php
/**
*
*
* @package
* @copyright SalesAgility Ltd http://www.salesagility.com
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU AFFERO GENERAL PUBLIC LICENSE as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU AFFERO GENERAL PUBLIC LICENSE
* along with this program; if not, see http://www.gnu.org/licenses
* or write to the Free Software Foundation,Inc., 51 Franklin Street,
* Fifth Floor, Boston, MA 02110-1301 USA
*
* @author SalesAgility Ltd <support@salesagility.com>
*/
require_once 'modules/InboundEmail/InboundEmail.php';
require_once 'include/clean.php';
#[\AllowDynamicProperties]
class AOPInboundEmail extends InboundEmail
{
public $job_name = 'function::pollMonitoredInboxesAOP';
/**
* Replaces embedded image links with links to the appropriate note in the CRM.
* @param $string
* @param $noteIds A whitelist of note ids to replace
* @return mixed
*/
public function processImageLinks($string, $noteIds)
{
global $sugar_config;
if (!$noteIds) {
return $string;
}
$matches = array();
preg_match('/cid:([[:alnum:]-]*)/', (string) $string, $matches);
if (!$matches) {
return $string;
}
array_shift($matches);
$matches = array_unique($matches);
foreach ($matches as $match) {
if (in_array($match, $noteIds)) {
$string = str_replace('cid:'.$match, $sugar_config['site_url']."/index.php?entryPoint=download&id={$match}&type=Notes&", (string) $string);
}
}
return $string;
}
public function handleCreateCase(Email $email, $userId)
{
global $current_user, $mod_strings, $current_language;
$mod_strings = return_module_language($current_language, "Emails");
$GLOBALS['log']->debug('In handleCreateCase in AOPInboundEmail');
$c = BeanFactory::newBean('Cases');
$this->getCaseIdFromCaseNumber($email->name, $c);
$to = [];
if (!$this->handleCaseAssignment($email) && $this->isMailBoxTypeCreateCase()) {
// create a case
$GLOBALS['log']->debug('retrieveing email');
$email->retrieve($email->id);
$c = BeanFactory::newBean('Cases');
$notes = $email->get_linked_beans('notes', 'Notes');
$noteIds = array();
foreach ($notes as $note) {
$noteIds[] = $note->id;
}
if ($email->description_html) {
$c->description = $this->processImageLinks(SugarCleaner::cleanHtml($email->description_html), $noteIds);
} else {
$c->description = $email->description;
}
$c->assigned_user_id = $userId;
$c->name = $email->name;
$c->status = 'Open_New';
if (!empty($email->reply_to_email)) {
$contactAddr = $email->reply_to_email;
} else {
$contactAddr = $email->from_addr;
}
isValidEmailAddress($contactAddr);
$GLOBALS['log']->debug('finding related accounts with address ' . $contactAddr);
if ($accountIds = $this->getRelatedId($contactAddr, 'accounts')) {
if ((is_countable($accountIds) ? count($accountIds) : 0) == 1) {
$c->account_id = $accountIds[0];
$acct = BeanFactory::newBean('Accounts');
$acct->retrieve($c->account_id);
$c->account_name = $acct->name;
} // if
} // if
$contactIds = $this->getRelatedId($contactAddr, 'contacts');
if (!empty($contactIds)) {
$c->contact_created_by_id = $contactIds[0];
}
$c->save(true);
$c->retrieve($c->id);
if ($c->load_relationship('emails')) {
$c->emails->add($email->id);
} // if
if (!empty($contactIds) && $c->load_relationship('contacts')) {
if (!$accountIds && (is_countable($contactIds) ? count($contactIds) : 0) == 1) {
$contact = BeanFactory::getBean('Contacts', $contactIds[0]);
if ($contact->load_relationship('accounts')) {
$acct = $contact->accounts->get();
if ($c->load_relationship('accounts') && !empty($acct[0])) {
$c->accounts->add($acct[0]);
}
}
}
$c->contacts->add($contactIds);
} // if
foreach ($notes as $note) {
//Link notes to case also
$newNote = BeanFactory::newBean('Notes');
$newNote->name = $note->name;
$newNote->file_mime_type = $note->file_mime_type;
$newNote->filename = $note->filename;
$newNote->parent_type = 'Cases';
$newNote->parent_id = $c->id;
$newNote->save();
$srcFile = "upload://{$note->id}";
$destFile = "upload://{$newNote->id}";
copy($srcFile, $destFile);
}
$c->email_id = $email->id;
$email->parent_type = "Cases";
$email->parent_id = $c->id;
// assign the email to the case owner
$email->assigned_user_id = $c->assigned_user_id;
$email->name = str_replace('%1', $c->case_number, (string) $c->getEmailSubjectMacro()) . " ". $email->name;
$email->save();
$GLOBALS['log']->debug('InboundEmail created one case with number: '.$c->case_number);
$createCaseTemplateId = $this->get_stored_options('create_case_email_template', "");
if (!empty($this->stored_options)) {
$storedOptions = unserialize(base64_decode($this->stored_options));
}
if (!empty($createCaseTemplateId)) {
$fromName = "";
$fromAddress = "";
if (!empty($this->stored_options)) {
$fromAddress = $storedOptions['from_addr'];
isValidEmailAddress($fromAddress);
$fromName = from_html($storedOptions['from_name']);
$replyToName = (!empty($storedOptions['reply_to_name']))? from_html($storedOptions['reply_to_name']) :$fromName ;
$replyToAddr = (!empty($storedOptions['reply_to_addr'])) ? $storedOptions['reply_to_addr'] : $fromAddress;
} // if
$defaults = $current_user->getPreferredEmail();
$fromAddress = (!empty($fromAddress)) ? $fromAddress : $defaults['email'];
isValidEmailAddress($fromAddress);
$fromName = (!empty($fromName)) ? $fromName : $defaults['name'];
$to[0]['email'] = $contactAddr;
// handle to name: address, prefer reply-to
if (!empty($email->reply_to_name)) {
$to[0]['display'] = $email->reply_to_name;
} elseif (!empty($email->from_name)) {
$to[0]['display'] = $email->from_name;
}
$et = BeanFactory::newBean('EmailTemplates');
$et->retrieve($createCaseTemplateId);
if (empty($et->subject)) {
$et->subject = '';
}
if (empty($et->body)) {
$et->body = '';
}
if (empty($et->body_html)) {
$et->body_html = '';
}
$et->subject = "Re:" . " " . str_replace('%1', $c->case_number, $c->getEmailSubjectMacro() . " ". $c->name);
$html = trim($email->description_html);
$plain = trim($email->description);
$email->email2init();
$email->from_addr = $email->from_addr_name;
isValidEmailAddress($email->from_addr);
$email->to_addrs = $email->to_addrs_names;
$email->cc_addrs = $email->cc_addrs_names;
$email->bcc_addrs = $email->bcc_addrs_names;
$email->from_name = $email->from_addr;
$email = $email->et->handleReplyType($email, "reply");
$ret = $email->et->displayComposeEmail($email);
$ret['description'] = empty($email->description_html) ? str_replace("\n", "\n<BR/>", (string) $email->description) : $email->description_html;
$reply = BeanFactory::newBean('Emails');
$reply->type = 'out';
$reply->to_addrs = $to[0]['email'];
$reply->to_addrs_arr = $to;
$reply->cc_addrs_arr = array();
$reply->bcc_addrs_arr = array();
$reply->from_name = $fromName;
$reply->from_addr = $fromAddress;
$reply->reply_to_name = $replyToName;
$reply->reply_to_addr = $replyToAddr;
$reply->name = $et->subject;
$reply->description = $et->body . "<div><hr /></div>" . $email->description;
if (!$et->text_only) {
$reply->description_html = $et->body_html . "<div><hr /></div>" . $email->description;
}
$GLOBALS['log']->debug('saving and sending auto-reply email');
//$reply->save(); // don't save the actual email.
$reply->send();
} // if
} else {
echo "First if not matching\n";
if (!empty($email->reply_to_email) && isValidEmailAddress($email->reply_to_email)) {
$contactAddr = $email->reply_to_email;
} elseif (!empty($email->from_addr) && isValidEmailAddress($email->from_addr)) {
$contactAddr = $email->from_addr;
} else {
$contactAddr = null;
LoggerManager::getLogger()->error('Contact address is incorrect to Email: ' . $email->id);
}
$this->handleAutoresponse($email, $contactAddr);
}
echo "End of handle create case\n";
} // fn
}