File: //home/cafsindia/help.cafsindia.com/vendor/uvdesk/core-framework/Services/EmailService.php
<?php
namespace Webkul\UVDesk\CoreFrameworkBundle\Services;
use Doctrine\ORM\EntityManagerInterface;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\User;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Website;
use Webkul\UVDesk\CoreFrameworkBundle\Utils\TokenGenerator;
use Symfony\Component\HttpFoundation\RequestStack;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\EmailTemplates;
use Symfony\Component\DependencyInjection\ContainerInterface;
use Symfony\Component\Routing\Generator\UrlGeneratorInterface;
use Symfony\Component\HttpFoundation\Session\SessionInterface;
class EmailService
{
private $request;
private $container;
private $entityManager;
private $session;
public function __construct(ContainerInterface $container, RequestStack $request, EntityManagerInterface $entityManager, SessionInterface $session)
{
$this->request = $request;
$this->container = $container;
$this->entityManager = $entityManager;
$this->session = $session;
}
public function trans($text)
{
return $this->container->get('translator')->trans($text);
}
public function getEmailPlaceHolders($params)
{
$placeHolders = [];
$allEmailPlaceholders = [];
$template = is_array($params) ? ($params['match'] . 'Note') : (!empty($params) ? $params : 'template');
if ($template == 'template') {
$placeHolders = [
'ticket' => [
'id' => [
'title' => $this->trans('Ticket Id'),
'info' => $this->trans('ticket.id.placeHolders.info'),
],
'subject' => [
'title' => $this->trans('Ticket Subject'),
'info' => $this->trans('ticket.subject.placeHolders.info'),
],
'message' => [
'title' => $this->trans('Ticket Message'),
'info' => $this->trans('ticket.message.placeHolders.info'),
],
'attachments' => [
'title' => $this->trans('Ticket Attachments'),
'info' => $this->trans('ticket.attachments.placeHolders.info'),
],
'threadMessage' => [
'title' => $this->trans('Ticket Thread Message'),
'info' => $this->trans('ticket.threadMessage.placeHolders.info'),
],
'tags' => [
'title' => $this->trans('Ticket Tags'),
'info' => $this->trans('ticket.tags.placeHolders.info'),
],
'source' => [
'title' => $this->trans('Ticket Source'),
'info' => $this->trans('ticket.source.placeHolders.info'),
],
'status' => [
'title' => $this->trans('Ticket Status'),
'info' => $this->trans('ticket.status.placeHolders.info'),
],
'priority' => [
'title' => $this->trans('Ticket Priority'),
'info' => $this->trans('ticket.priority.placeHolders.info'),
],
'group' => [
'title' => $this->trans('Ticket Group'),
'info' => $this->trans('ticket.group.placeHolders.info'),
],
'team' => [
'title' => $this->trans('Ticket Team'),
'info' => $this->trans('ticket.team.placeHolders.info'),
],
'customerName' => [
'title' => $this->trans('Ticket Customer Name'),
'info' => $this->trans('ticket.customerName.placeHolders.info'),
],
'customerEmail' => [
'title' => $this->trans('Ticket Customer Email'),
'info' => $this->trans('ticket.customerEmail.placeHolders.info'),
],
'agentName' => [
'title' => $this->trans('Ticket Agent Name'),
'info' => $this->trans('ticket.agentName.placeHolders.info'),
],
'agentEmail' => [
'title' => $this->trans('Ticket Agent Email'),
'info' => $this->trans('ticket.agentEmail.placeHolders.info'),
],
'agentLink' => [
'title' => $this->trans('Ticket Agent Link'),
'info' => $this->trans('ticket.link.placeHolders.info'),
],
'customerLink' => [
'title' => $this->trans('Ticket Customer Link'),
'info' => $this->trans('ticket.link.placeHolders.info'),
],
'collaboratorName' => [
'title' => $this->trans('Last Collaborator Name'),
'info' => $this->trans('ticket.collaborator.name.placeHolders.info'),
],
'collaboratorEmail' => [
'title' => $this->trans('Last Collaborator Email'),
'info' => $this->trans('ticket.collaborator.email.placeHolders.info'),
],
],
'user' => [
'userName' => [
'title' => $this->trans('Agent/ Customer Name'),
'info' => $this->trans('user.name.info'),
],
'userEmail' => [
'title' => $this->trans('Email'),
'info' => $this->trans('user.email.info'),
],
'accountValidationLink' => [
'title' => $this->trans('Account Validation Link'),
'info' => $this->trans('user.account.validate.link.info'),
],
'forgotPasswordLink' => [
'title' => $this->trans('Password Forgot Link'),
'info' => $this->trans('user.password.forgot.link.info'),
],
],
'global' => [
'companyName' => [
'title' => $this->trans('Company Name'),
'info' => $this->trans('global.companyName'),
],
'companyLogo' => [
'title' => $this->trans('Company Logo'),
'info' => $this->trans('global.companyLogo'),
],
'companyUrl' => [
'title' => $this->trans('Company URL'),
'info' => $this->trans('global.companyUrl'),
],
],
];
} elseif ($template == 'savedReply') {
$placeHolders = [
'ticket' => [
'id' => [
'title' => $this->trans('Ticket Id'),
'info' => $this->trans('ticket.id.placeHolders.info'),
],
'subject' => [
'title' => $this->trans('Ticket Subject'),
'info' => $this->trans('ticket.subject.placeHolders.info'),
],
'status' => [
'title' => $this->trans('Ticket Status'),
'info' => $this->trans('ticket.status.placeHolders.info'),
],
'priority' => [
'title' => $this->trans('Ticket Priority'),
'info' => $this->trans('ticket.priority.placeHolders.info'),
],
'group' => [
'title' => $this->trans('Ticket Group'),
'info' => $this->trans('ticket.group.placeHolders.info'),
],
'team' => [
'title' => $this->trans('Ticket Team'),
'info' => $this->trans('ticket.team.placeHolders.info'),
],
'customerName' => [
'title' => $this->trans('Ticket Customer Name'),
'info' => $this->trans('ticket.customerName.placeHolders.info'),
],
'customerEmail' => [
'title' => $this->trans('Ticket Customer Email'),
'info' => $this->trans('ticket.customerEmail.placeHolders.info'),
],
'agentName' => [
'title' => $this->trans('Ticket Agent Name'),
'info' => $this->trans('ticket.agentName.placeHolders.info'),
],
'agentEmail' => [
'title' => $this->trans('Ticket Agent Email'),
'info' => $this->trans('ticket.agentEmail.placeHolders.info'),
],
'link' => [
'title' => $this->trans('Ticket Link'),
'info' => $this->trans('ticket.link.placeHolders.info'),
],
],
];
} elseif ($template == 'ticketNote') {
$placeHolders = [
'type' => [
'previousType' => [
'title' => $this->trans('Previous Type'),
'info' => $this->trans('type.previous.placeHolders.info'),
],
'updatedType' => [
'title' => $this->trans('Updated Type'),
'info' => $this->trans('type.updated.placeHolders.info'),
],
],
'status' => [
'previousStatus' => [
'title' => $this->trans('Previous Status'),
'info' => $this->trans('status.previous.placeHolders.info'),
],
'updatedStatus' => [
'title' => $this->trans('Updated Status'),
'info' => $this->trans('status.updated.placeHolders.info'),
],
],
'group' => [
'previousGroup' => [
'title' => $this->trans('Previous Group'),
'info' => $this->trans('group.previous.placeHolders.info'),
],
'updatedGroup' => [
'title' => $this->trans('Updated Group'),
'info' => $this->trans('group.updated.placeHolders.info'),
],
],
'team' => [
'previousTeam' => [
'title' => $this->trans('Previous Team'),
'info' => $this->trans('team.previous.placeHolders.info'),
],
'updatedTeam' => [
'title' => $this->trans('Updated Team'),
'info' => $this->trans('team.updated.placeHolders.info'),
],
],
'priority' => [
'previousPriority' => [
'title' => $this->trans('Previous Priority'),
'info' => $this->trans('priority.previous.placeHolders.info'),
],
'updatedPriority' => [
'title' => $this->trans('Updated Priority'),
'info' => $this->trans('priority.updated.placeHolders.info'),
],
],
'agent' => [
'previousAgent' => [
'title' => $this->trans('Previous Agent'),
'info' => $this->trans('agent.previous.placeHolders.info'),
],
'updatedAgent' => [
'title' => $this->trans('Updated Agent'),
'info' => $this->trans('agent.updated.placeHolders.info'),
],
'responsePerformingAgent' => [
'title' => $this->trans('Response Performing Agent'),
'info' => $this->trans('agent.response.placeHolders.info'),
],
],
];
} elseif($template == 'manualNote') {
$placeHolders = [
'ticket' => [
'id' => [
'title' => $this->trans('Ticket Id'),
'info' => $this->trans('ticket.id.placeHolders.info'),
],
'subject' => [
'title' => $this->trans('Ticket Subject'),
'info' => $this->trans('ticket.subject.placeHolders.info'),
],
'status' => [
'title' => $this->trans('Ticket Status'),
'info' => $this->trans('ticket.status.placeHolders.info'),
],
'priority' => [
'title' => $this->trans('Ticket Priority'),
'info' => $this->trans('ticket.priority.placeHolders.info'),
],
'group' => [
'title' => $this->trans('Ticket Group'),
'info' => $this->trans('ticket.group.placeHolders.info'),
],
'team' => [
'title' => $this->trans('Ticket Team'),
'info' => $this->trans('ticket.team.placeHolders.info'),
],
'customerName' => [
'title' => $this->trans('Ticket Customer Name'),
'info' => $this->trans('ticket.customerName.placeHolders.info'),
],
'customerEmail' => [
'title' => $this->trans('Ticket Customer Email'),
'info' => $this->trans('ticket.customerEmail.placeHolders.info'),
],
'agentName' => [
'title' => $this->trans('Ticket Agent Name'),
'info' => $this->trans('ticket.agentName.placeHolders.info'),
],
'agentEmail' => [
'title' => $this->trans('Ticket Agent Email'),
'info' => $this->trans('ticket.agentEmail.placeHolders.info'),
],
],
];
}
return $placeHolders;
}
public function getEmailPlaceholderValues(User $user, $userType = 'member')
{
if (null == $user->getVerificationCode()) {
// Set user verification code
$user->setVerificationCode(TokenGenerator::generateToken());
$this->entityManager->persist($user);
$this->entityManager->flush();
}
$router = $this->container->get('router');
$helpdeskWebsite = $this->entityManager->getRepository(Website::class)->findOneByCode('helpdesk');
// Link to company knowledgebase
if (false == array_key_exists('UVDeskSupportCenterBundle', $this->container->getParameter('kernel.bundles'))) {
$companyURL = $this->container->getParameter('uvdesk.site_url');
} else {
$companyURL = $router->generate('helpdesk_knowledgebase', [], UrlGeneratorInterface::ABSOLUTE_URL);
}
// Resolve path to helpdesk brand image
$companyLogoURL = sprintf('http://%s%s', $this->container->getParameter('uvdesk.site_url'), '/bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png');
$helpdeskKnowledgebaseWebsite = $this->entityManager->getRepository(Website::class)->findOneByCode('knowledgebase');
if (!empty($helpdeskKnowledgebaseWebsite) && null != $helpdeskKnowledgebaseWebsite->getLogo()) {
$companyLogoURL = sprintf('http://%s%s', $this->container->getParameter('uvdesk.site_url'), $helpdeskKnowledgebaseWebsite->getLogo());
}
// Link to update account login credentials
$updateCredentialsURL = $router->generate( 'helpdesk_update_account_credentials', [
'email' => $user->getEmail(),
'verificationCode' => $user->getVerificationCode(),
], UrlGeneratorInterface::ABSOLUTE_URL);
$placeholderParams = [
'user.userName' => $user->getFullName(),
'user.userEmail' => $user->getEmail(),
'user.assignUserEmail' => $user->getEmail(),
'user.forgotPasswordLink' => "<a href='$updateCredentialsURL'>$updateCredentialsURL</a>",
'user.accountValidationLink' => "<a href='$updateCredentialsURL'>$updateCredentialsURL</a>",
'global.companyName' => $helpdeskWebsite->getName(),
'global.companyLogo' => "<img style='max-height:60px' src='$companyLogoURL'/>",
'global.companyUrl' => "<a href='$companyURL'>$companyURL</a>",
];
return $placeholderParams;
}
public function getTicketPlaceholderValues(Ticket $ticket, $type = "")
{
$supportTeam = $ticket->getSupportTeam();
$supportGroup = $ticket->getSupportGroup();
$supportTags = array_map(function ($supportTag) { return $supportTag->getName(); }, $ticket->getSupportTags()->toArray());
$router = $this->container->get('router');
$helpdeskWebsite = $this->entityManager->getRepository(Website::class)->findOneByCode('helpdesk');
// Resolve path to helpdesk brand image
$companyLogoURL = sprintf('http://%s%s', $this->container->getParameter('uvdesk.site_url'), '/bundles/uvdeskcoreframework/images/uv-avatar-uvdesk.png');
$helpdeskKnowledgebaseWebsite = $this->entityManager->getRepository(Website::class)->findOneByCode('knowledgebase');
if (!empty($helpdeskKnowledgebaseWebsite) && null != $helpdeskKnowledgebaseWebsite->getLogo()) {
$companyLogoURL = sprintf('http://%s%s', $this->container->getParameter('uvdesk.site_url'), $helpdeskKnowledgebaseWebsite->getLogo());
}
// Link to company knowledgebase
if (false == array_key_exists('UVDeskSupportCenterBundle', $this->container->getParameter('kernel.bundles'))) {
$companyURL = $this->container->getParameter('uvdesk.site_url');
} else {
$companyURL = $router->generate('helpdesk_knowledgebase', [], UrlGeneratorInterface::ABSOLUTE_URL);
}
$customerPartialDetails = $ticket->getCustomer()->getCustomerInstance()->getPartialDetails();
$agentPartialDetails = $ticket->getAgent() ? $ticket->getAgent()->getAgentInstance()->getPartialDetails() : null;
//Ticket Url and create ticket url for agent
$viewTicketURLAgent = $router->generate('helpdesk_member_ticket', [
'ticketId' => $ticket->getId(),
], UrlGeneratorInterface::ABSOLUTE_URL);
$generateTicketURLAgent = $router->generate('helpdesk_member_create_ticket', [], UrlGeneratorInterface::ABSOLUTE_URL);
if (false != array_key_exists('UVDeskSupportCenterBundle', $this->container->getParameter('kernel.bundles'))) {
$viewTicketURL = $router->generate('helpdesk_customer_ticket', [
'id' => $ticket->getId(),
], UrlGeneratorInterface::ABSOLUTE_URL);
$generateTicketURLCustomer = $router->generate('helpdesk_customer_create_ticket', [], UrlGeneratorInterface::ABSOLUTE_URL);
} else {
$viewTicketURL = '';
$generateTicketURLCustomer = '';
}
$placeholderParams = [
'ticket.id' => $ticket->getId(),
'ticket.subject' => $ticket->getSubject(),
'ticket.message' => count($ticket->getThreads()) > 0 ? preg_replace("/<img[^>]+\>/i", "", $ticket->getThreads()->get(0)->getMessage()) : preg_replace("/<img[^>]+\>/i", "", $this->container->get('ticket.service')->getInitialThread($ticket->getId())->getMessage()),
'ticket.threadMessage' => $this->threadMessage($ticket),
'ticket.tags' => implode(',', $supportTags),
'ticket.source' => ucfirst($ticket->getSource()),
'ticket.status' => $ticket->getStatus()->getDescription(),
'ticket.priority' => $ticket->getPriority()->getDescription(),
'ticket.team' => $supportTeam ? $supportTeam->getName() : '',
'ticket.group' => $supportGroup ? $supportGroup->getName() : '',
'ticket.customerName' => $customerPartialDetails['name'],
'ticket.customerEmail' => $customerPartialDetails['email'],
'ticket.agentName' => !empty($agentPartialDetails) ? $agentPartialDetails['name'] : '',
'ticket.agentEmail' => !empty($agentPartialDetails) ? $agentPartialDetails['email'] : '',
'ticket.attachments' => '',
'ticket.collaboratorName' => $this->getCollaboratorName($ticket),
'ticket.collaboratorEmail' => $this->getCollaboratorEmail($ticket),
'ticket.agentLink' => sprintf("<a href='%s'>#%s</a>", $viewTicketURLAgent, $ticket->getId()),
'ticket.ticketGenerateUrlAgent' => sprintf("<a href='%s'>click here</a>", $generateTicketURLAgent),
'ticket.customerLink' => sprintf("<a href='%s'>#%s</a>", $viewTicketURL, $ticket->getId()),
'ticket.ticketGenerateUrlCustomer' => sprintf("<a href='%s'>click here</a>", $generateTicketURLCustomer),
'global.companyName' => $helpdeskWebsite->getName(),
'global.companyLogo' => "<img style='max-height:60px' src='$companyLogoURL'/>",
'global.companyUrl' => "<a href='$companyURL'>$companyURL</a>",
];
return $placeholderParams;
}
public function threadMessage($ticket)
{
$message = null;
if (isset($ticket->createdThread) && $ticket->createdThread->getThreadType() != "note") {
return preg_replace("/<img[^>]+\>/i", "", $ticket->createdThread->getMessage());
} elseif (isset($ticket->currentThread) && $ticket->currentThread->getThreadType() != "note") {
return preg_replace("/<img[^>]+\>/i", "", $ticket->currentThread->getMessage());
} else {
$messages = $ticket->getThreads();
for ($i = count($messages) - 1 ; $i >= 0 ; $i--) {
if (isset($messages[$i]) && $messages[$i]->getThreadType() != "note") {
return preg_replace("/<img[^>]+\>/i", "", $messages[$i]->getMessage());
}
}
}
return "";
}
public function processEmailSubject($subject, array $emailPlaceholders = [])
{
foreach ($emailPlaceholders as $var => $value) {
$subject = strtr($subject, ["{%$var%}" => $value, "{% $var %}" => $value]);
}
return $subject;
}
public function processEmailContent($content, array $emailPlaceholders = [], $isSavedReply = false)
{
$twigTemplatingEngine = $this->container->get('twig');
$baseEmailTemplate = $this->container->getParameter('uvdesk.default.templates.email');
foreach ($emailPlaceholders as $var => $value) {
$content = strtr($content, ["{%$var%}" => $value, "{% $var %}" => $value]);
}
$content = $isSavedReply ? stripslashes($content) : htmlspecialchars_decode(preg_replace(['#<script>#', '#</script>#'], ['&lt;script&gt;', '&lt;/script&gt;'], $content));
return $twigTemplatingEngine->render($baseEmailTemplate, ['message' => $content]);
}
public function sendMail($subject, $content, $recipient, array $headers = [], $mailboxEmail = null, array $attachments = [], $cc = [], $bcc = [])
{
if (empty($mailboxEmail)) {
// Send email on behalf of support helpdesk
$supportEmail = $this->container->getParameter('uvdesk.support_email.id');
$supportEmailName = $this->container->getParameter('uvdesk.support_email.name');
$mailerID = $this->container->getParameter('uvdesk.support_email.mailer_id');
} else {
// Register automations conditionally if AutomationBundle has been added as an dependency.
if (!array_key_exists('UVDeskMailboxBundle', $this->container->getParameter('kernel.bundles'))) {
return;
} else {
// Send email on behalf of configured mailbox
try {
$mailbox = $this->container->get('uvdesk.mailbox')->getMailboxByEmail($mailboxEmail);
if (true === $mailbox['enabled']) {
$supportEmail = $mailbox['email'];
$supportEmailName = $mailbox['name'];
$mailerID = $mailbox['smtp_server']['mailer_id'];
} else {
// @TODO: Log mailbox disabled notice
return;
}
} catch (\Exception $e) {
// @TODO: Log exception - Mailbox not found
return;
}
}
}
// Retrieve mailer to be used for sending emails
try {
$mailer = $this->container->get('swiftmailer.mailer' . (('default' == $mailerID) ? '' : ".$mailerID"));
$mailer->getTransport()->setPassword(base64_decode($mailer->getTransport()->getPassword()));
} catch (\Exception $e) {
// @TODO: Log exception - Mailer not found
return;
}
// Format email address collections
$ccAddresses = [];
foreach ($cc as $_emailAddress) {
if (strpos($_emailAddress, "<") !== false && strpos($_emailAddress, ">") !== false) {
$_recipientName = trim(substr($_emailAddress, 0, strpos($_emailAddress, "<")));
$_recipientAddress = substr($_emailAddress, strpos($_emailAddress, "<") + 1);
$_recipientAddress = substr($_recipientAddress, 0, strpos($_recipientAddress, ">"));
$ccAddresses[$_recipientAddress] = $_recipientName;
} else {
$ccAddresses[] = $_emailAddress;
}
}
$bccAddresses = [];
foreach ($bcc as $_emailAddress) {
if (strpos($_emailAddress, "<") !== false && strpos($_emailAddress, ">") !== false) {
$_recipientName = trim(substr($_emailAddress, 0, strpos($_emailAddress, "<")));
$_recipientAddress = substr($_emailAddress, strpos($_emailAddress, "<") + 1);
$_recipientAddress = substr($_recipientAddress, 0, strpos($_recipientAddress, ">"));
$bccAddresses[$_recipientAddress] = $_recipientName;
} else {
$bccAddresses[] = $_emailAddress;
}
}
// Create a message
$message = (new \Swift_Message($subject))
->setFrom([$supportEmail => $supportEmailName])
->setTo($recipient)
->setBcc($bccAddresses)
->setCc($ccAddresses)
->setBody($content, 'text/html')
->addPart(strip_tags($content), 'text/plain')
;
foreach ($attachments as $attachment) {
if (!empty($attachment['path']) && !empty($attachment['name'])) {
$message->attach(\Swift_Attachment::fromPath($attachment['path'])->setFilename($attachment['name']));
continue;
}
$message->attach(\Swift_Attachment::fromPath($attachment));
}
$messageHeaders = $message->getHeaders();
foreach ($headers as $headerName => $headerValue) {
if(is_array($headerValue)) {
$headerValue = $headerValue['messageId'];
}
$messageHeaders->addTextHeader($headerName, $headerValue);
}
try {
$messageId = $message->getId();
$mailer->send($message);
return "<$messageId>";
} catch (\Exception $e) {
// @TODO: Log exception
$this->session->getFlashBag()->add('warning', $this->container->get('translator')->trans('Warning! Swiftmailer not working. An error has occurred while sending emails!'));
}
return null;
}
public function getCollaboratorName($ticket)
{
$ticket->lastCollaborator = null;
$name = null;
if($ticket->getCollaborators() != null && count($ticket->getCollaborators()) > 0) {
try {
$ticket->lastCollaborator = $ticket->getCollaborators()[ -1 + count($ticket->getCollaborators()) ];
} catch(\Exception $e) {
}
}
if($ticket->lastCollaborator != null) {
$name = $ticket->lastCollaborator->getFirstName()." ".$ticket->lastCollaborator->getLastName();
}
return $name != null ? $name : '';
}
public function getCollaboratorEmail($ticket)
{
$ticket->lastCollaborator = null;
$email = null;
if($ticket->getCollaborators() != null && count($ticket->getCollaborators()) > 0) {
try {
$ticket->lastCollaborator = $ticket->getCollaborators()[ -1 + count($ticket->getCollaborators()) ];
} catch(\Exception $e) {
}
}
if($ticket->lastCollaborator != null) {
$email = $ticket->lastCollaborator->getEmail();
}
return $email != null ? $email : '';;
}
}