File: /home/cafsindia/help.cafsindia.com/vendor/uvdesk/core-framework/Services/UVDeskService.php
<?php
namespace Webkul\UVDesk\CoreFrameworkBundle\Services;
use Doctrine\ORM\EntityManagerInterface;
use Symfony\Component\HttpFoundation\Request;
use Symfony\Component\HttpFoundation\Response;
use Webkul\UVDesk\CoreFrameworkBundle\Utils\TokenGenerator;
use Symfony\Component\HttpFoundation\RequestStack;
use Symfony\Component\DependencyInjection\ContainerInterface;
use Webkul\UVDesk\SupportCenterBundle\Entity\KnowledgebaseWebsite;
use Webkul\UVDesk\CoreFrameworkBundle\Services\UserService;
class UVDeskService
{
protected $container;
protected $requestStack;
protected $entityManager;
private $avoidArray = [
'!', '@', '#', '$', '%', '^', '&', '*', '(', ')', '_', '+', '-', '=', '/', '\\', ':', '{', '}', '[', ']', '<', '>', '.', '?', ';', '"', '\'', ',', '|',
'1', '2', '3', '4', '5', '6', '7', '8', '9', '0',
' true ', ' false ',
' do ', ' did ',
' is ', ' are ', ' am ', ' was ', ' were ',
' has ', ' have ', ' had ',
' will ', ' would ', ' shall ', ' should ', ' must ', ' can ', ' could ',
' not ', ' never ',
' neither ', ' either ',
' the ', ' a ', ' an ', ' this ', ' that ',
' here ', ' there ',
' then ', ' when ', ' since ',
' he ', ' him ', ' himself ', ' she ', ' her ', ' herself ', ' i ', ' me ', ' myself ', ' mine ', ' you ', ' your ' ,' yourself ', ' ur ', ' we ', ' ourself ', ' it ', ' its ',
' for ', ' from ', ' on ', ' and ', ' in ', ' be ', ' to ', ' or ', ' of ', ' with ',
' what ', ' why ', ' where ', ' who ', ' whom ', ' which ',
' a ', ' b ', ' c ', ' d ', ' e ' , ' f ' , ' g ' , ' h ' , ' i ' , ' j ' , ' k ' , ' l ' , ' m ' , ' n ' , ' o ' , ' p ' , ' q ' , ' r ' , ' s ' , ' t ' , ' u ' , ' v ' , ' w ' , ' x ' , ' y ' , ' z ' ,
' ',
];
public function __construct(ContainerInterface $container, RequestStack $requestStack, EntityManagerInterface $entityManager, UserService $userService)
{
$this->container = $container;
$this->requestStack = $requestStack;
$this->entityManager = $entityManager;
$this->userService = $userService;
}
public function updatesLocales($locales)
{
$fileTranslation = $this->container->get('kernel')->getProjectDir() . '/config/packages/translation.yaml';
$fileServices = $this->container->get('kernel')->getProjectDir() . '/config/services.yaml';
// get file content and index
$fileTrans = file($fileTranslation);
$fileServs = file($fileServices);
foreach ($fileTrans as $index => $content) {
if (false !== strpos($content, 'default_locale')) {
list($helpdesk_panel_locales, $helpdesk_panel_text) = array($index, $content);
}
if (false !== strpos($content, '- ')) {
list($helpdesk_panel_locales_fallback, $helpdesk_panel_text_fallback) = array($index, $content);
}
}
foreach ($fileServs as $indexs => $contents) {
if (false !== strpos($contents, 'locale')) {
list($helpdesk_services_locales, $helpdesk_services_text) = array($indexs, $contents);
}
}
// save updated data in a variable ($updatedFileContent)
$updatedFileContent = $fileTrans;
$updatedServicesFileContent = $fileServs;
$updatedlocales = (null !== $helpdesk_panel_locales) ? substr($helpdesk_panel_text, 0, strpos($helpdesk_panel_text, 'default_locale') + strlen('default_locale: ')) . $locales . PHP_EOL: '';
$updatedlocales_fallback = (null !== $helpdesk_panel_locales_fallback) ? substr($helpdesk_panel_text_fallback, 0, strpos($helpdesk_panel_text_fallback, '- ') + strlen('- ')) . $locales . PHP_EOL: '';
$updatedServiceslocales = (null !== $helpdesk_services_locales) ? substr($helpdesk_services_text, 0, strpos($helpdesk_services_text, 'locale') + strlen('locale: ')) . $locales . PHP_EOL: '';
$updatedFileContent[$helpdesk_panel_locales] = $updatedlocales;
$updatedFileContent[$helpdesk_panel_locales_fallback] = $updatedlocales_fallback;
$updatedServicesFileContent[$helpdesk_services_locales] = $updatedServiceslocales;
// flush updated content in file
$status = file_put_contents($fileTranslation, $updatedFileContent);
$status1 = file_put_contents($fileServices, $updatedServicesFileContent);
return true;
}
public function getLocalesList()
{
$translator = $this->container->get('translator');
return [
'en' => $translator->trans("English"),
'fr' => $translator->trans("French"),
'it' => $translator->trans("Italian"),
'ar' => $translator->trans("Arabic"),
'de' => $translator->trans("German"),
'es' => $translator->trans("Spanish"),
'tr' => $translator->trans("Turkish"),
'da' => $translator->trans("Danish"),
'zh' => $translator->trans("Chinese"),
'pl' => $translator->trans("Polish"),
];
}
public function getActiveLocales()
{
$localesList = $this->getLocalesList();
$activeLocales = $this->container->getParameter("app_locales");
$explodeActiveLocales = explode("|",$activeLocales);
return $explodeActiveLocales;
}
public function getLocales()
{
$localesList = $this->getLocalesList();
$explodeActiveLocales = $this->getActiveLocales();
$listingActiveLocales = array();
foreach ($explodeActiveLocales as $key => $value) {
$listingActiveLocales[$value] = $localesList[$value];
}
return $listingActiveLocales;
}
public function getDefaultLangauge()
{
return $this->container->getParameter("kernel.default_locale");
}
public function getTimezones()
{
return \DateTimeZone::listIdentifiers();
}
public function getPrivileges() {
$agentPrivilegeCollection = [];
// $agentPrivilegeCollection = $this->entityManager->getRepository('UserBundle:AgentPrivilege')->findAll();
return $agentPrivilegeCollection;
}
public function getLocaleUrl($locale)
{
$request = $this->requestStack->getCurrentRequest();
return str_replace('/' . $request->getLocale() . '/', '/' . $locale . '/', $request->getRequestUri());
}
public function buildPaginationQuery(array $query = [])
{
$params = array();
$query['page'] = "replacePage";
if (isset($query['domain'])) unset($query['domain']);
if (isset($query['_locale'])) unset($query['_locale']);
foreach ($query as $key => $value) {
$params[] = !isset($value) ? $key : $key . '/' . str_replace('%2F', '/', rawurlencode($value));
}
$http_query = implode('/', $params);
if (isset($query['new'])) {
$http_query = str_replace('new/1', 'new', $http_query);
} else if (isset($query['unassigned'])) {
$http_query = str_replace('unassigned/1', 'unassigned', $http_query);
} else if (isset($query['notreplied'])) {
$http_query = str_replace('notreplied/1', 'notreplied', $http_query);
} else if (isset($query['mine'])) {
$http_query = str_replace('mine/1', 'mine', $http_query);
} else if (isset($query['starred'])) {
$http_query = str_replace('starred/1', 'starred', $http_query);
} else if (isset($query['trashed'])) {
$http_query = str_replace('trashed/1', 'trashed', $http_query);
}
return $http_query;
}
public function getEntityManagerResult($entity, $callFunction, $args = false, $extraPrams = false)
{
if($extraPrams)
return $this->entityManager->getRepository($entity)
->$callFunction($args, $extraPrams);
else
return $this->entityManager->getRepository($entity)
->$callFunction($args);
}
public function getValidBroadcastMessage($msg, $format = 'Y-m-d H:i:s')
{
$broadcastMessage = !empty($msg) ? json_decode($msg, true) : false;
if(!empty($broadcastMessage) && isset($broadcastMessage['isActive']) && $broadcastMessage['isActive']) {
$timezone = new \DateTimeZone('Asia/Kolkata');
$nowTimestamp = date('U');
if(array_key_exists('from', $broadcastMessage) && ($fromDateTime = \DateTime::createFromFormat($format, $broadcastMessage['from'], $timezone))) {
$fromTimeStamp = $fromDateTime->format('U');
if($nowTimestamp < $fromTimeStamp) {
return false;
}
}
if(array_key_exists('to', $broadcastMessage) && ($toDateTime = \DateTime::createFromFormat($format, $broadcastMessage['to'], $timezone))) {
$toTimeStamp = $toDateTime->format('U');;
if($nowTimestamp > $toTimeStamp) {
return false;
}
}
} else {
return false;
}
// return valid broadcast message Array
return $broadcastMessage;
}
public function getConfigParameter($param)
{
if($param && $this->container->hasParameter($param)) {
return $this->container->getParameter($param);
} else {
return false;
}
}
public function isDarkSkin($brandColor) {
$brandColor = str_replace('#', '', $brandColor);
if(strlen($brandColor) == 3)
$brandColor .= $brandColor;
$chars = str_split($brandColor);
$a2fCount = 0;
foreach ($chars as $key => $char) {
if(in_array($key, [0, 2, 4]) && in_array(strtoupper($char), ['A', 'B', 'C', 'D', 'E', 'F'])) {
$a2fCount++;
}
}
if($a2fCount >= 2)
return true;
else
return false;
}
public function getActiveConfiguration($websiteId)
{
$configurationRepo = $this->entityManager->getRepository(KnowledgebaseWebsite::class);
$configuration = $configurationRepo->findOneBy(['website' => $websiteId, 'isActive' => 1]);
return $configuration;
}
public function getSupportPrivelegesResources()
{
$translator = $this->container->get('translator');
return [
'ticket' => [
'ROLE_AGENT_CREATE_TICKET' => $translator->trans('Can create ticket'),
'ROLE_AGENT_EDIT_TICKET' => $translator->trans('Can edit ticket'),
'ROLE_AGENT_DELETE_TICKET' => $translator->trans('Can delete ticket'),
'ROLE_AGENT_RESTORE_TICKET' => $translator->trans('Can restore trashed ticket'),
'ROLE_AGENT_ASSIGN_TICKET' => $translator->trans('Can assign ticket'),
'ROLE_AGENT_ASSIGN_TICKET_GROUP' => $translator->trans('Can assign ticket group'),
'ROLE_AGENT_UPDATE_TICKET_STATUS' => $translator->trans('Can update ticket status'),
'ROLE_AGENT_UPDATE_TICKET_PRIORITY' => $translator->trans('Can update ticket priority'),
'ROLE_AGENT_UPDATE_TICKET_TYPE' => $translator->trans('Can update ticket type'),
'ROLE_AGENT_ADD_NOTE' => $translator->trans('Can add internal notes to ticket'),
'ROLE_AGENT_EDIT_THREAD_NOTE' => $translator->trans('Can edit thread/notes'),
'ROLE_AGENT_MANAGE_LOCK_AND_UNLOCK_THREAD' => $translator->trans('Can lock/unlock thread'),
'ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET' => $translator->trans('Can add collaborator to ticket'),
'ROLE_AGENT_DELETE_COLLABORATOR_FROM_TICKET' => $translator->trans('Can delete collaborator from ticket'),
'ROLE_AGENT_DELETE_THREAD_NOTE' => $translator->trans('Can delete thread/notes'),
'ROLE_AGENT_APPLY_WORKFLOW' => $translator->trans('Can apply prepared response on ticket'),
'ROLE_AGENT_ADD_TAG' => $translator->trans('Can add ticket tags'),
'ROLE_AGENT_DELETE_TAG' => $translator->trans('Can delete ticket tags')
],
'advanced' => [
'ROLE_AGENT_MANAGE_EMAIL_TEMPLATE' => $translator->trans('Can manage email templates'),
'ROLE_AGENT_MANAGE_GROUP' => $translator->trans('Can manage groups'),
'ROLE_AGENT_MANAGE_SUB_GROUP' => $translator->trans('Can manage Sub-Groups/ Teams'),
'ROLE_AGENT_MANAGE_AGENT' => $translator->trans('Can manage agents'),
'ROLE_AGENT_MANAGE_AGENT_PRIVILEGE' => $translator->trans('Can manage agent privileges'),
'ROLE_AGENT_MANAGE_TICKET_TYPE' => $translator->trans('Can manage ticket types'),
'ROLE_AGENT_MANAGE_CUSTOMER' => $translator->trans('Can manage customers'),
'ROLE_AGENT_MANAGE_WORKFLOW_MANUAL' => $translator->trans('Can manage Prepared Responses'),
'ROLE_AGENT_MANAGE_WORKFLOW_AUTOMATIC' => $translator->trans('Can manage Automatic workflow'),
'ROLE_AGENT_MANAGE_TAG' => $translator->trans('Can manage tags'),
'ROLE_AGENT_MANAGE_KNOWLEDGEBASE' => $translator->trans('Can manage knowledgebase'),
'ROLE_AGENT_MANAGE_AGENT_ACTIVITY' => $translator->trans("Can manage agent activity"),
'ROLE_AGENT_MANAGE_MARKETING_ANNOUNCEMENT' => $translator->trans("Can manage marketing announcement"),
]
];
}
public function generateCsrfToken($intention)
{
$csrf = $this->container->get('security.csrf.token_manager');
return $csrf->getToken($intention)->getValue();
}
/**
* This function will create content text from recived text, which we can use in meta content and as well in searching save like elastic
* @param string $text String text
* @param no. $lenght max return lenght string (which will convert to array)
* @param boolean $returnArray what return type required
* @return string/ array comma seperated/ []
*/
public function createConentToKeywords($text, $lenght = 255, $returnArray = false)
{
//to remove all tags from text, if any tags are in encoded form
$newText = preg_replace('/[\s]+/', ' ', str_replace($this->avoidArray, ' ', strtolower(strip_tags(html_entity_decode(strip_tags($text))))));
if($lenght)
$newText = substr($newText, 0, $lenght);
return ($returnArray ? explode(' ', $newText) : str_replace(' ', ',', $newText));
}
public function requestHeadersSent()
{
return headers_sent() ? true : false;
}
/**
* get current prefixes of member panel and knowledgebase
*/
public function getCurrentWebsitePrefixes()
{
$filePath = $this->container->get('kernel')->getProjectDir() . '/config/packages/uvdesk.yaml';
// get file content and index
$file = file($filePath);
foreach ($file as $index => $content) {
if (false !== strpos($content, 'uvdesk_site_path.member_prefix')) {
list($member_panel_line, $member_panel_text) = array($index, $content);
}
if (false !== strpos($content, 'uvdesk_site_path.knowledgebase_customer_prefix')) {
list($customer_panel_line, $customer_panel_text) = array($index, $content);
}
}
$memberPrefix = substr($member_panel_text, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: '));
$knowledgebasePrefix = substr($customer_panel_text, strpos($customer_panel_text, 'uvdesk_site_path.knowledgebase_customer_prefix') + strlen('uvdesk_site_path.knowledgebase_customer_prefix: '));
return [
'memberPrefix' => trim(preg_replace('/\s\s+/', ' ', $memberPrefix)),
'knowledgebasePrefix' => trim(preg_replace('/\s\s+/', ' ', $knowledgebasePrefix)),
];
}
/**
* update your website prefixes
*/
public function updateWebsitePrefixes($member_panel_prefix, $knowledgebase_prefix)
{
$filePath = $this->container->get('kernel')->getProjectDir() . '/config/packages/uvdesk.yaml';
$website_prefixes = [
'member_prefix' => $member_panel_prefix,
'customer_prefix' => $knowledgebase_prefix,
];
// get file content and index
$file = file($filePath);
foreach ($file as $index => $content) {
if (false !== strpos($content, 'uvdesk_site_path.member_prefix')) {
list($member_panel_line, $member_panel_text) = array($index, $content);
}
if (false !== strpos($content, 'uvdesk_site_path.knowledgebase_customer_prefix')) {
list($customer_panel_line, $customer_panel_text) = array($index, $content);
}
}
// save updated data in a variable ($updatedFileContent)
$updatedFileContent = $file;
// get old member-prefix
$oldMemberPrefix = substr($member_panel_text, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: '));
$oldMemberPrefix = preg_replace('/([\r\n\t])/','', $oldMemberPrefix);
$updatedPrefixForMember = (null !== $member_panel_line) ? substr($member_panel_text, 0, strpos($member_panel_text, 'uvdesk_site_path.member_prefix') + strlen('uvdesk_site_path.member_prefix: ')) . $website_prefixes['member_prefix'] . PHP_EOL: '';
$updatedPrefixForCustomer = (null !== $customer_panel_line) ? substr($customer_panel_text, 0, strpos($customer_panel_text, 'uvdesk_site_path.knowledgebase_customer_prefix') + strlen('uvdesk_site_path.knowledgebase_customer_prefix: ')) . $website_prefixes['customer_prefix'] . PHP_EOL : '';
$updatedFileContent[$member_panel_line] = $updatedPrefixForMember;
$updatedFileContent[$customer_panel_line] = $updatedPrefixForCustomer;
// flush updated content in file
file_put_contents($filePath, $updatedFileContent);
$router = $this->container->get('router');
$knowledgebaseURL = $router->generate('helpdesk_knowledgebase');
$memberLoginURL = $router->generate('helpdesk_member_handle_login');
$memberLoginURL = str_replace($oldMemberPrefix, $website_prefixes['member_prefix'], $memberLoginURL);
return $collectionURL = [
'memberLogin' => $memberLoginURL,
'knowledgebase' => $knowledgebaseURL,
];
}
public static function getTimeFormats()
{
return array(
'm-d-y G:i' => 'm-d-y G:i (01-15-1991 13:00)',
'm-d-y h:ia' => 'm-d-y h:ia (01-15-1991 01:00pm)',
'd-m-y G:i' => 'd-m-y G:i (15-01-1991 13:00)',
'd-m-y h:ia' => 'd-m-y h:ia (15-01-1991 01:00pm)',
'd-m G:i' => 'd-m G:i (15-01 13:00)',
'd-m h:ia' => 'd-m h:ia (15-01 01:00pm)',
'd-M G:i' => 'd-M G:i (15-Jan 13:00)',
'd-M h:ia' => 'd-M h:ia (15-Jan 01:00pm)',
'D-m G:i' => 'D-m G:i (Mon-01 13:00)',
'D-m h:ia' => 'D-m h:ia (Mon-01 01:00pm)',
'Y-m-d H:i:sa' => 'Y-m-d H:i:s (1991-01-15 01:00:30pm)',
);
}
public function generateCompleteLocalResourcePathUri($resource)
{
$resourceUriComponent = parse_url($resource);
if (!empty($resourceUriComponent['scheme'])) {
return $resource;
}
if (empty($this->completeLocalResourcePathUri)) {
$router = $this->container->get('router');
$scheme = $router->getContext()->getScheme();
$siteurl = $this->container->getParameter('uvdesk.site_url');
$baseurl = "$scheme://$siteurl";
$urlComponents = parse_url($baseurl);
$completeLocalResourcePathUri = "{$urlComponents['scheme']}://{$urlComponents['host']}";
if (!empty($urlComponents['path'])) {
$completeLocalResourcePathUri .= $urlComponents['path'];
}
if (substr($completeLocalResourcePathUri, -1) == '/') {
$completeLocalResourcePathUri = substr($completeLocalResourcePathUri, 0, -1);
}
$this->completeLocalResourcePathUri = $completeLocalResourcePathUri;
}
if ($resource[0] != '/') {
$resource = "/$resource";
}
return $this->completeLocalResourcePathUri . $resource;
}
public function getAvailableUserAccessScopes($user, $userInstance)
{
$supportRole = $userInstance->getSupportRole();
$isAdminAccessGranted = in_array($supportRole->getId(), [1, 2]) ? true : false;
$availableSupportPrivileges = $this->getSupportPrivelegesResources();
$resolvedAvailableSupportPrivileges = [];
foreach ($availableSupportPrivileges as $index => $collection) {
foreach ($collection as $privilegeId => $privilegeDescription) {
$resolvedAvailableSupportPrivileges[] = $privilegeId;
}
}
if (false == $isAdminAccessGranted) {
$assignedUserSupportPrivileges = $this->userService->getAssignedUserSupportPrivilegeDetails($user, $userInstance);
$resolvedAssignedUserSupportPrivileges = [];
foreach ($assignedUserSupportPrivileges as $assignedSupportPrivilege) {
foreach ($assignedSupportPrivilege['privileges'] as $privilegeId) {
$resolvedAssignedUserSupportPrivileges[] = $privilegeId;
}
}
return array_map(function ($supportPrivilege) {
return strtolower(str_replace('ROLE_AGENT_', '', $supportPrivilege));
}, $resolvedAssignedUserSupportPrivileges);
}
return array_map(function ($supportPrivilege) {
return strtolower(str_replace('ROLE_AGENT_', '', $supportPrivilege));
}, $resolvedAvailableSupportPrivileges);
}
}